Burst pipe at midnight. Sewage in the shower on a long weekend. When it can't wait, call Mickey Plumbing - Murat answers personally, tells you what to do right now, and gets moving.
If any of these are happening, don't wait until morning - call now.
Burst pipes
Water you cannot stop - every minute is more damage. Mains off, then call.
Sewage backing up
Waste surfacing in drains, toilets or the overflow gully is a health hazard, not an inconvenience.
No hot water
A failed system with young kids or elderly family in the house goes to the front of the queue.
Overflowing toilet
When it's the only toilet in the house, it's an emergency - simple as that.
Flooding appliances
Washing machine or dishwasher hoses letting go and flooding the floor.
Suspected gas leak
Smell gas? Get everyone out first and call from outside. If the smell is strong, call 000 first - then us for the repair.
Our Process
What happens when you call
Murat answers
Not a call centre - the plumber who's actually coming to your house. Describe what's happening and where you are.
Damage control
You'll get immediate instructions for right now: where your water mains is, what to shut off, what to move - so things stop getting worse before we arrive.
Fix or make safe
Most emergencies are fixed on the spot. When a full repair needs daylight or parts, the situation is made completely safe and the follow-up is booked before we leave.
The full fix
Any follow-up work comes with a written quote and honest advice, so there are no surprises.
How Fast Is 24/7, Really?
Anatomy of a 3am callout
2:47am
Call answered. Burst pipe under the kitchen sink - water everywhere.
2:49am
Damage control. "Mains tap is at the front near the meter - turn it clockwise. I'm on my way."
3:15am
On site. Pipe isolated, burst section cut out and replaced.
3:50am
Done. Water back on, area cleaned up, family back to bed.
An illustrative timeline - but not a hypothetical one. From a real review: "Called him for an emergency at around 2-3 am for a burst pipe in the kitchen came in less 30 mins fixed it."
While You Wait
What to do before we arrive
Water emergency? Find your water mains tap - usually at the front of the property near the meter - and turn it clockwise until the flow stops. Every household member should know where this tap is; tonight is a good night to learn.
If water is anywhere near power points or appliances, switch off the affected circuits at the switchboard - only if it's safe to reach. Water damage is fixable; electricity and water together are a different category of problem.
Smell gas? Don't operate switches or anything with a flame, open doors and windows only if it's quick to do, and get everyone outside. If the smell is strong or anyone feels unwell, call 000 or your gas distributor's emergency line first - then call us for the repair.
"Called him for an emergency at around 2-3 am for a burst pipe in the kitchen came in less 30 mins fixed it and reasonable price and did an amazing job cleaned up after himself definitely recommend for emergency's and general plumbing needs"
Emrullah Ergunen
Review from Google
★★★★★
"Mickey attended my house for an emergency call out and provided excellent service. He is very efficient with his work and very friendly. The best plumber in the north!"
Bahar Kublay
Review from Google
★★★★★
"Came out on an emergency call, was very quick and reasonably priced unlike some other plumbers."
sercan aslim
Review from Google
Emergency Plumbing (24/7) FAQs
Common questions
Do you really answer the phone at 3am?
Yes - ask the customer whose burst kitchen pipe was fixed within half an hour of a 2-3am call. The 24/7 line is Murat's own phone, not an answering service.
What actually counts as a plumbing emergency?
Anything causing active damage or making the home unliveable: burst pipes, sewage backing up, the only toilet out of action, no hot water in a vulnerable household, or a suspected gas leak. If you're not sure, call anyway - you'll get an honest answer, not an upsell.
What should I do while I wait?
Turn off the water at the mains for leaks and bursts, kill power to affected areas if water is near electricals, and for gas - everyone outside first, then call. Murat will talk you through your exact situation on the phone.
Will I know the cost before work starts?
Yes. You'll get a straight explanation of the problem and the cost to fix it before any work begins - being urgent doesn't mean being a blank cheque.
What areas do you cover after hours?
The same areas as always: Greenvale, Gladstone Park, Westmeadows, Pascoe Vale, Moonee Ponds, Essendon, Brunswick, Coburg, Glenroy, Mitcham and surrounds.
I'm a tenant - do I call you or the property manager?
If you can reach your property manager quickly, start there - Victorian renting rules also include provisions for tenants arranging genuinely urgent repairs, so check your agreement. Mickey Plumbing works with agencies across Melbourne, so either way the paperwork side is smooth.
Let's talk
Get it sorted today
Tell us what's going on and where you are - we'll be in touch fast with a time and a straight answer.